About

Rahul R L is a highly skilled Associate III - Cloud Infrastructure Analyst at UST with over 5 years of experience in the IT and Customer Service industries. He is a creative and industrious professional with a proven ability to diagnose and troubleshoot technical issues using advanced resolution approaches. Rahul has a strong suit in customer and end-user assistance, which makes him an asset to any team. Before joining UST, Rahul worked as an Information Technology Technical Support Engineer at IBS Software, where he gained experience in Windows Administration, OS Image deployment through SCCM, Active Directory, Office 365, maintaining inventory of assets, antivirus management, vendor coordination, configuration of desktops, laptops, and other peripherals, allocating VPN access, and good knowledge of DHCP, DNS, and GPOs. He also worked as an Operations Executive at Aegis Global, where he used CRM to maintain good relationships with customers and the company, and took care of feedback on services done by the engineers. Rahul graduated from MG College, Thiruvananthapuram, with a Bachelor of Arts degree in 2016. He is highly proficient in infra technologies and has experience in deploying and managing cloud infrastructure services. Rahul is always eager to learn new things and stay up-to-date with the latest technologies and industry trends. In summary, Rahul R L is a dedicated and diligent Cloud Infrastructure Analyst with strong technical skills, customer service experience, and a passion for learning. He is an excellent team player who is always willing to go the extra mile to ensure that his team and clients are satisfied.